Team leader workshop

In three inspiring days, in your organisation or offsite, you will learn how to be a HIGH PERFORMANCE Team Leader empowering you to transform your customer experience, employee experience and bottom line results.

Our highly acclaimed CX HIGH PERFORMANCE Team Leader™ programme inspires, transforms and importantly equips leaders, managers and supervisors with the dynamic knowledge and skills together with practical tools to take their teams to much higher levels of performance.

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Key elements covered (but not everything!)

  • Explore near future enhancements and innovations for consumers and technology – from chatbots to AI to VR

  • Understand Customer Obsession and how to harness its potency

  • Discover The CX ValueZone

  • Review your HIGH PERFORMANCE Opportunity to shift thinking and performance

  • Burst the paradigm of KPIs to drive HIGH PERFORMANCE

  • Create dynamic team engagement to galvanise team connectedness

  • Develop the CX HIGH PERFORMANCE cycle

  • Examine robust employee engagement strategies to develop HIGH PERFORMANCE thinking and behaviours

  • Learn about the difference the 6 characteristics of CX HIGH PERFORAMANCE LEADERS can make to your own performance - and your teams results

  • The 12 week HIGH PERFORMANCE plan

  • Engaging stakeholders for deep transformation

  • Find out how to raise the performance bar

  • Overcome the fear of HIGH PERFORMANCE

  • Get rid of the pitfalls to grasp the new horizons in customer contact

  • Master your personal ceiling to stride forward to success

Who should attend:

  • Customer Senior Leader

  • Head of Operations

  • Customer Service Managers

  • Contact Centre Leaders

  • Head of Digital service & sales

  • Team Managers

  • Team Leaders

  • Supervisors

  • Coaches

  • Workforce Managers

  • Performance Managers

  • Service Quality

  • Team Trainers

  • Sales Managers

  • Help Desk Managers

  • Business Excellence Support

  • HR Partners

  • Inbound Manager

  • Outbound Manager

  • Complaints Managers

  • Retention & Loyalty leaders

  • Telemarketing Managers

What our clients say:

Brilliant – a must for all customer leaders.
I’ve been a manager for 10 years and learnt more in three days than I dreamt possible.
Inspirational, informative and fun.
I can feel the change and it feels fantastic!

Topic

Learning

  Key elements include

Consumer 2020

Discover how new technologies and changing consumer behaviour will change how todays customer contact organisation operates.

  • Explore the near future enhancements and innovations for consumers and technology – from chatbots to AI to VR

  • Understand Customer Obsession and how to harness its potency

The Science

Determine your HIGH PERFORMANCE Opportunity and monetise the value to your organisation.

  • Discover The CX ValueZone

  • Review your HIGH PERFORMANCE Opportunity to shift thinking and performance

  • Burst the paradigm of KPIs to drive HIGH PERFORMANCE

Connected Teams

More than engaged people, HIGH PERFORMANCE connected teams want to deliver more and know how.

  • Create dynamic team engagement to galvanise team connectedness

  • Develop the CX HIGH PERFORMANCE cycle

  • Examine robust employee engagement strategies to develop HIGH PERFORMANCE thinking and behaviours

High Performance Secrets

Learn how HIGH PERFORMANCE thinking is different and the unique characteristics of outstanding teams and leaders.

  • Learn about the difference the 6 characteristics of CX HIGH PERFORAMANCE LEADERS can make to your own performance - and your teams results

Powerful Accelerators

Gain the unrivalled knowledge to improve performance, faster in todays changing world.

  • The 12 week HIGH PERFORMANCE plan

  • Engaging stakeholders for deep transformation

  • Find out how to raise the performance bar

Future Proof

Put the past behind you and look to an improved, growing sustainable future.

  • Overcome the fear of HIGH PERFORMANCE

  • Get rid of the pitfalls to grasp the new horizons in customer contact

  • Master your personal ceiling to stride forward to success