Welcome to CX High Performance

Customer Experience is now the number one factor which will determine the success or failure of your business. Our mission is to help you fully engage your employees to deliver customer experiences which will increase brand loyalty and improve bottom line results.

Performance partner.png

How we help our clients
We design, build and implement transformational Employee Engagement solutions based on our proprietary, trusted and award winning model for improving Customer Experience and Employee Experience (CX-EX).

Why we are different?
Our core capabilities are all focussed exclusively on improving Customer Experience to drive business growth. They include consulting, cultural and behavioural change, leadership and frontline development and ground-breaking CX-EX performance analytics.

What is CX-EX?
There is a definitive, measurable correlation between Customer Experience and Employee Experience (CX-EX) that many organisations miss. We teach organisations what it takes to achieve this powerful alignment of customer and employee experience.

Who is behind it?
Our founder is Natalie Calvert, a multi-award winning, pioneering expert in CX, author and industry leader who, over 25 years, has worked with 100+ organisations and more than 200,000 staff across the globe.

Why is CX High Performance successful?
CX High Performance is grounded in reality and results driven. We provide strategic and tactical solutions, proven tools and methods which transform customer experience, employee experience and grow bottom line performance.

Line.png

How do we transform employee Experience
and customer experience? 

We understand the science of customer experience and how it really works - empirically and measurably. We understand the art of how people ultimately deliver customer experience and how to authentically engage them. And crucially, we understand how to link the two by combining Customer Experience and Employee Experience (CX-EX). Let us show you how powerful that is.

Line.png
CX hands.jpg
 

Put employee experience at the centre of your
CX strategy

 

Organisations our team has helped:

webinar: the future of CX + EX

Learn about the pioneering work carried out by CX High Performance and Owen CX Group to make the connection between Customer Experience and Employee Experience clear, quantifiable and replicable. Hosted by Natalie Calvert and Richard Owen, co-creator of NPS, this free webinar offers an exclusive look at why successfully combining CX and EX will redefine the customer space and how forward-looking organisations can get involved. Click below to register.

Why CX+EX will become the number one business differentiator by 2020
Feb 7, 2019. 1400 GMT

Natalie Calvert, founder, CX High Performance

Natalie Calvert, founder, CX High Performance

 
When businesses make a definitive connection between customer experience and employee experience, the results are compelling.
— Natalie Calvert, CX High Performance

Ready to make the connection? Contact us today. 

Line.png