CX Employee Engagement Workshop
You have a vision for customer experience. You know what you want to achieve and your customers to think, feel and do.
In your contact centres, online, in stores and in person, some 'CX magic' is happening. But it’s in pockets. And for some reason, it’s just not coming together.
Frustrating isn’t it?
Our CX Employee Engagement Masterclass is where we share the secrets, tools and techniques that will allow you to bring it all together.
WHAT WILL YOU LEARN?
12 Awesome CX Takeaways
• True or false: do happy employees + happy customers = £££?
• Discover the 6 success habits for awesome CX Employee Engagement
• How to effectively use eNPS
• Calculate your Return on CX Employee Engagement
• Explore Employee Journey Mapping to find, grow and retain great staff
• Create your CX Employee Engagement blueprint for success
• Discover the ‘value zone’ to optimise your resources
• Shift your culture to be customer-led and employee-driven
• The secrets that energise and engage the vital team manager role
• Learn to lead today’s multi-generational, multi-culture and multi-skill employees
• Build your next generation high performing teams
• Develop your awe-inspiring CX Employee Engagement action plan
HOW THE CX EMPLOYEE
Typically, the day starts at 0930 and concludes at 1700.
The programme is run at a venue that suits you best either on your premises or local to you.
Once we agree your specific requirements we will be happy to provide you a quotation, so please get in touch.
CX organisations in every sector that are responsible for service, sales, retention, account management, complaints, front and back office across all channels.