Next-level customer experience
This ground-breaking, three-day workshop enables contact centre and customer contact staff to discover and learn how to L.I.S.T.E.N.™ creating personalised customer experiences that build trust and deliver excellence, always.
What delegates say:
I would highly recommend to anyone who wishes to put the effectiveness of their staff at the forefront of their organisation”
“A global programme making better customer connections. I would recommend this to everyone. Not just our bank”
“Transforming my customer management operations into world class centres. Highly recommended"
Who will Benefit:
Customer service advisors, help desk teams, sales executives and team leaders who are the face of your organisation and your brand.
Delegates will know how to:
Maximise conversational opportunities and make every contact count
Deploy the emotional and rational drivers for service excellence
Deliver the secret to customer delight using our unique CXHP CustomerID™
Turn negative situations into positive outcomes
On completion of this workshop delegates will:
Take ownership of the customer experience
Practice genuine empathy and gain customer trust
Utilise The Value Bridge to ensure retention
Add the WOW factor in each and every conversation
Understand CX HIGH PERFORMANCE and the difference it makes