Next-level customer experience

This ground-breaking, three-day workshop enables contact centre and customer contact staff to discover and learn how to L.I.S.T.E.N.™ creating personalised customer experiences that build trust and deliver excellence, always.

What delegates say:

I would highly recommend to anyone who wishes to put the effectiveness of their staff at the forefront of their organisation”

“A global programme making better customer connections. I would recommend this to everyone. Not just our bank”

“Transforming my customer management operations into world class centres. Highly recommended"

Who will Benefit:

Customer service advisors, help desk teams, sales executives and team leaders who are the face of your organisation and your brand.

Delegates will know how to:

  • Maximise conversational opportunities and make every contact count

  • Deploy the emotional and rational drivers for service excellence

  • Deliver the secret to customer delight using our unique CXHP CustomerID™

  • Turn negative situations into positive outcomes


On completion of this workshop delegates will:

  • Take ownership of the customer experience

  • Practice genuine empathy and gain customer trust

  • Utilise The Value Bridge to ensure retention

  • Add the WOW factor in each and every conversation

  • Understand CX HIGH PERFORMANCE and the difference it makes