Customer Contact Leader 

In three Inspiring Days you will Learn . . .

. . . how to be a successful Customer Contact Leader, empowering you to transform your customer experience, employee experience and bottom line results.

You want to achieve more.  More for your organisation, your teams and your customers.  You will be able to seize new opportunities confidently, intelligently accelerate performance and maximise customer potential.

Fully equipped with your new knowledge and skills you will be taking performance to new levels and supporting others to do the same.

>  Learn how High Performance is the customer contact game changer
>  Transformational CX performance experts
>  World Class training and support with over 92% great quality ratings
>  Best Practice secrets, research and evidence based
>  More than 100,000 people trained

DAY 1

2020 CONSUMER

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Discover how new technologies and consumer behaviour changes how customer contact organisations operate.

 

CX HIGH PERFORMANCE SECRETS

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Learn how CX HIGH PERFORMANCE thinking is different and the unique characteristics of outstanding teams and leaders.

DAY 2

THE SCIENCE

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Determine your CX-EX opportunity and monetise the value to your organisation.

 

POWERFUL ACCELERATORS

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Gain the unrivalled knowledge to improve performance, faster in todays changing world.

DAY 3

CONNECTED TEAMS

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More than engaged people, customer connected teams want to deliver more and know how.

 

FUTURE PROOFING

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Put the past behind you and look to an improved, growing sustainable future.

Programme leader - Natalie Calvert

Natalie Calvert

OVER 200,000 CUSTOMER SERVICE AND SALES PEOPLE AND THEIR LEADERS, ON EVERY CONTINENT HAVE DIRECTLY BENEFITED FROM HER EXPERTISE ON HOW TO INCREASE PERFORMANCE WHILST IMPROVING CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT.

More than 200,000 customer service and sales people, plus their leaders, on every continent, have directly benefited from her expertise on how to increase performance while improving customer experience and employee engagement.

An outstanding coach and teacher with unparalleled expertise, over 25 years Natalie has mentored some of the world's greatest customer leaders. Her best selling book, The Handbook of Call and Contact Centre Management, is available in English and Chinese.

Natalie is a CX authority, author, business advisor, keynote speaker and mentor who has directly trained, coached and inspired Customer Directors, Leaders, Team Managers and the important frontline teams in every market across every type of organisation.

When it comes to taking customer and employee experience to the next level of performance and beyond, Natalie is phenomenal and the trusted go to person.