The service sector continues to be the one bright spot in the UK economy. But rather than build on this to become a global leader in customer experience, the sector is still discussed in negative terms. Natalie Calvert says we need fewer naysayers and more service sector champions.
Your brand personality is a combination of factors - customer experience, core values and business ethics. And as Natalie Calvert explains, brand personality is now your main tool to differentiate from your competitors.
It's taken many hours documenting best practice based on countless days of working with customer service teams. But it's finally here. Natalie Calvert is pleased to announce the blueprint for customer team performance success.
Almost every organisation claims to put the needs of customers first. But Natalie Calvert says there’s one question these operations can ask themselves to prove whether they are truly customer-centric.
People are nuanced and respond differently to management techniques, meaning that team management is often classified as an intangible. Not so, says Natalie Calvert, who reveals the science behind creating high performing customer teams.
High performing customer teams deliver 73% greater performance. They underpin the world’s most successful brands and offer almost limitless competitive advantage. Is it possible for any organisation to replicate their performance? Natalie Calvert of CX High Performance explains.
Being a customer service or sales advisor is tough. Natalie Calvert, Director of CX High Performance explains what advisors want their managers to do - and why giving them what they ask for can transform performance.