CX HIGH PERFORMANCE solutions are based on over 25 years success, with a proven track record, in-depth employee research and award winning client solutions.
We share the true secrets of CX-EX, optimising your existing people assets and taking Customer Experience, Employee Engagement and business performance to the next level and beyond.
CX Employee Engagement Programmes
Collaborative consulting to transform your existing customer operations and teams –where you deliver more, much more with your existing teams for your customers and business performance.
Coaching & Mentoring
We work side by side with your leadership teams to guide, skill transfer and model culture, behaviours and protocols.
Commissioned, created, designed training and development solutions custom built around your customers and your employees.
Brilliant, energising and inspirational. Fully comprehensive range of experiential training.
Ready to drive NPS and Customer Effort scores through Employee Engagement?
Our unique partnership with world renowned Owen CX, leaders in NPS certification and performance analytics is based on CX data analytics combined with EX tools and methodology to uncover the leverage areas for business improvement. Through deeply understanding and pinpointing the science and measurement of Customer Experience and Employee Experience to deliver continuous, sustainable CX+EX improvements.
12 Reasons to Choose CX HIGH PERFORMANCE
Proven track record delivers 22%+ ROI improvement
Robust methodologies backed by research
Improved customer experience
Increased business performance
Greater employee value
Proven world class customer experience solutions
200,000 employees trained across more than 100 organisations
Over 30 years customer experience expertise
Recognised industry leaders
Expert, multi award winning solutions
Trusted, successful track record
Your independent, unbiased CX-EX partner
Our Successful Track Record Over the Last 25 Years:
Results improved by 22% >
Customer Service increased by 46% >
Extra revenues increased by 163% >
Complaints reduced by 58% <
First Contact Resolution increased by 34% >
Employee Engagement increased by 72% >
Cost to Serve decreased by 18% <
My team and I are here to support, coach and guide you to achieve exceptional Customer Experience through your customer teams, so your business performance will go to the next level and beyond.
Together, we will make a significant, positive difference to your business performance, employee experience and customer experience.
I would love to hear from you, understand the issues you are facing and how your people have the potential to do more.
Please do drop me an email at email@example.com and I will do my best to help you.
We both know that people really do make the difference when it comes to customer experience, so together we can power your teams with purpose, customer purpose.